If one customer want to purchase some machine, like diode laser, Coolplas, EMS, KUMA, Nd:Yag laser, fractional CO2 laser, what product service we can provide? Hope this article can dispel some of your doubts.
1. Two years free warranty
It means that you can enjoy two years of free parts replacement and free machine inspection service. During these two years, if there is any problem with the machine, you can get back to the sales person and plead the problem with her. We will transfer to a special after-sales staff, set up a special after-sales group to solve your problems, all the accessories or machines are sent to you for free. And we will visit you regularly to see if you are satisfied with the use of the machine.
2. Professional OEM/ODM service
OEM/ODM service can print your clinic's LOGO or salon's logo on the machine. Or some dealers need to customize brand new cases, we can also help you make them. ODM/OEM service can better create your own brand, can better promote your own business, and improve the influence of your clinic or brand.
3. 7/24 online tech support
Our engineers and after-sales service staff are available when you need them, just tell us your problem on the group, we are always online 24 hours a day and will solve your problem within 12 hours.
4. DDP(door to door service)
DDP mean customers do not need to provide any medical certification and customs clearance documents. After the goods are cleared, customers need to go directly to the warehouse to pick up the goods without paying any fees.
5. Detailed user manual
Each customer will have an electronic copy of the detailed manual after placing an order for the machine, and the machine will also come with a paper copy. If you still do not understand the machine, we also have a dedicated after-sales staff to solve your installation or operation problems.
6. Remote training
After receiving the machine, we will arrange a one-on-one online or offline operation training so that the customer can be fully proficient in using the machine. Of course, after the training, we can also provide you with an electronic Sincoheren training completion certificate!
7. Service center a Warehouse in German, Australia and USA
Service center a Warehouse in Germany, Australia and USA. This represents the strength of our company and the ability to deliver to you quickly and worldwide.
8. After-sales engineer visits once half year
When the epidemic is less severe, we also have our engineers make annual offline follow-up visits to help customers with some engineering issues or to update the machine settings.
Post time: Sep-02-2022